Return & Refund Policy

With Original Sales Receipt

Business Customers Customer Service Returns

Our Policies are handled, managed and maintained by SUPRA, which handles the recovery of damaged goods and items then recycle and or disposes of them. SUPRA also manages our return, replacement and refund policies. SUPRA is a not-for-profit firm. They handle are return and replacement products including servicing and repair of products and items. They inventory all return goods and items and they handle the record keeping storage of all damaged and return items.

Refund Policy (for Goods)

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else with the correct and proper receipt. You can return or exchange your purchase for up to 15 days from the purchase date with the correct and proper receipt. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging with the correct and proper receipt.

Refund Policy (for Services)

If you are not 100% satisfied with your purchase, within 15 days from the purchase date, we will fully refund the cost of your purchase with the correct and proper receipt.

Return Policies

Our policy lasts for thirty (30) days. If within thirty (30) days of your purchase and you have not requested or submitted yourself, the item(s) and the correct and proper receipt for replacement or refund in the form it was purchased, we are not obligated to any form of further action in the form of a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Books and magazines are returnable items and it must be accompanied with the correct and proper receipt.

There are certain situations where only partial refunds are granted: (if applicable) Book with obvious signs of use such as CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery will not be honored.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer neither they nor us are obligated and/or responsible for any such liability.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)

SUPRA maintains and managed strict standards over the handling of refunds in the form of cash, debit, store card, credit card and /or checks. If you haven’t received a refund yet, please contact SUPRA customer service with a copy of the e-mail or mail that was sent to you for the handling of your request.

If you paid by debit or credit, please contact your bank or card issuer to see of the have received the transaction but has not yet process or released the funds. Inquire if they know when it will be released or if they can release it. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund address all complaint to BMS Bureau of Complaint P.O. Box 660498, Bronx, New YORK or e-mail us at Our office will act as an intermediary between SUPRA and Card Issuer.

Returning Product:

You may return up to 10% of your previous year’s purchases without a restocking fee. If you include invoice numbers (10% restocking fees without). Returns over and above this allowance are subject to a 5% restocking fee with invoices, or 15% without. You must submit a list of products to be returned and we will fax back an RMA (returns packing list) to include in the box with your return. Products returnable within 3 and 12 months of the purchase date, and must be in saleable condition and free of price stickers.

All products, including seasonal are returnable with the following exceptions:

  • DWSO items (discontinued when sold out), indicated with an asterisk* following the item number
  • NONRETURNABLE items (usually dated or limited market items) indicated with @ following the item number.
  • Broken package quantities (usually gift or novelty items)
  • Items purchased at a discount higher than 51% off retail.

Defective items may be returned to us for credit only. Please note the defect, and re-order product as necessary.

Products damage in Transit is not returnable and you should submit a claim immediately to the carrier. If damage is under $25.00 contact your Account Service Representative.

Guaranteed Exchange Returns of Hilo trax and Bible cases should be done with a sales rep. or an account service rep. All exchange products, which are still current but over 13 months old, will be credited at 55% without an invoice copy.

Price Quotations: (Please see sample Pricelist of products and services).

Retail Customers Customer Service Returns

May be returned up to 14 days after receipt of products, provided that all boxes, manuals, software or accessories are included. Items with missing boxes, manuals, software or accessories will be exchanged only when the computers are returned, or will be subjected to a 15% restocking fee. Items without intact UPC Barcodes are not returnable. BUNCH MARKETING SOLUTIONS, Inc. and THE GREAT HOUSE PUBLISHING, INC. cannot assist in terminating your subscription contract or services with other companies or organizations.

30-Day Return Period We accept returns or exchanges 30 days from the original purchase. Please review the exceptions below.
14-Day Return Period We accept returns or exchanges 14 days from the original purchase on list products
Restocking Fee Unless defective, a restocking fee of 15% will be charged on list of products. Unless defective, a restocking fee of 25% will be charged on Special Order Products, including list items.
Missing Items or Damaged Product Fee a missing item or damaged product fee will be charged for any product missing the original packaging or box, packaging material, contents, accessories and or manuals; any product not in “like new” condition.

Non-Returnable Items Include: Labor and/or installation services; consumable products such as list products or items that is damaged or abused. Opened list products can be exchanged for the identical items but can not returned for refund. Any merchandise missing the original Universal Product Code (UPC) and/or Barcode are only available for an even exchange on the identical product. Any product that is returned without a promotional item(s) included with the original transaction( e.g. Buy One Get One Free, Buy an item, get a different product free; or buy an item, get the other at ½ price off) will have the value of the original promotional item deducted from the refund amount. Any product that is purchased when mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. The Great House Publishing, Inc. or reserve the right to deny any return.

Return And Exchange Requirements Your original receipt is required for all returns, exchanges, price matches and warranty services. All returns, exchanges and price adjustments must be made in the country of original purchase. For cash purchases over [$250.00] and check purchase over [$100.00], your refund will be issued by check from our corporate office within 14 days of the return.

Note Regarding Personal Data on Returned or Exchanged Products Please remove all personal data from any returned or exchanged products. The Great House Publishing, Inc., and/or any of our entities are not responsible for any personal data left on or in a returned or exchanged product.

Privacy Policy If you are interested in learning more about our privacy practices, please contact us at (800)-873-1148 or visit us at and and